/* ── DRAWER LATERAL DO CLIENTE ── */
#drawer-cli{position:fixed;top:0;right:-560px;width:560px;max-width:100vw;height:100vh;background:#fff;box-shadow:-10px 0 40px rgba(0,0,0,.15);z-index:800;transition:right .25s ease;display:flex;flex-direction:column}
#drawer-cli.open{right:0}
#drawer-cli-overlay{position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:799;opacity:0;pointer-events:none;transition:opacity .2s;backdrop-filter:blur(2px)}
#drawer-cli.open ~ #drawer-cli-overlay,#drawer-cli-overlay.open{opacity:1;pointer-events:auto}
.dwr-hdr{padding:18px 22px;border-bottom:1px solid #e2e8f0;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;flex-shrink:0;position:relative}
.dwr-hdr h2{font-size:18px;font-weight:800;margin-bottom:4px;padding-right:36px;line-height:1.25}
.dwr-hdr-sub{font-size:12px;opacity:.9}
.dwr-close{position:absolute;top:14px;right:14px;background:rgba(255,255,255,.2);border:none;color:#fff;width:32px;height:32px;border-radius:50%;font-size:20px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s}
.dwr-close:hover{background:rgba(255,255,255,.3)}
.dwr-body{flex:1;overflow-y:auto;padding:18px 22px}
.dwr-acts{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:18px}
.dwr-btn{padding:10px 12px;border-radius:8px;font-size:12.5px;font-weight:700;cursor:pointer;background:#f8fafc;color:#475569;border:1px solid #e2e8f0;text-decoration:none;text-align:center;display:flex;align-items:center;justify-content:center;gap:6px;transition:all .15s}
.dwr-btn:hover{background:#e2e8f0;color:#0f172a}
.dwr-btn-blue{background:#dbeafe;color:#1d4ed8;border-color:#93c5fd}
.dwr-btn-blue:hover{background:#bfdbfe}
.dwr-btn-green{background:#d1fae5;color:#047857;border-color:#6ee7b7}
.dwr-btn-green:hover{background:#a7f3d0}
.dwr-btn-purple{background:linear-gradient(135deg,#a855f7,#7c3aed);color:#fff;border-color:#7c3aed;grid-column:1/-1;padding:12px;font-size:13.5px}
.dwr-btn-purple:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(124,58,237,.35)}
.dwr-btn-emerald{background:#10b981;color:#fff;border-color:#10b981}
.dwr-btn-emerald:hover{background:#059669}
.dwr-controls{background:#f8fafc;border-radius:10px;padding:12px 14px;margin-bottom:18px;display:grid;grid-template-columns:1fr 1fr;gap:14px}
.dwr-temp label{display:block;font-size:10px;font-weight:700;color:#64748b;text-transform:uppercase;letter-spacing:.4px;margin-bottom:6px}
.dwr-temp-btns{display:flex;gap:4px}
.dwr-tbtn{flex:1;padding:6px 4px;border:1px solid #e2e8f0;background:#fff;border-radius:6px;font-size:11px;font-weight:600;cursor:pointer;transition:all .12s}
.dwr-tbtn:hover{background:#f1f5f9}
.dwr-tbtn.active{background:#fef3c7;border-color:#f59e0b;color:#92400e}
.dwr-select{width:100%;padding:7px 10px;border:1px solid #cbd5e1;border-radius:6px;font-size:12.5px;background:#fff;font-family:inherit;outline:none}
.dwr-sec{margin-bottom:18px}
.dwr-sec h4{font-size:13px;font-weight:700;color:#0f172a;margin-bottom:10px;display:flex;align-items:center;gap:6px}
.dwr-tar{background:#f8fafc;border-left:3px solid #94a3b8;padding:8px 12px;border-radius:6px;margin-bottom:6px;font-size:12px;display:flex;justify-content:space-between;align-items:center;gap:10px}
.dwr-timeline{display:flex;flex-direction:column;gap:10px}
.dwr-evt{background:#f8fafc;border-left:3px solid #94a3b8;border-radius:8px;padding:10px 13px}
.dwr-evt-head{display:flex;align-items:center;gap:8px;margin-bottom:4px;font-size:12.5px;color:#0f172a}
.dwr-evt-head strong{flex:1}
.dwr-evt-meta{font-size:10.5px;color:#64748b;font-weight:500}
.dwr-evt-mot{font-size:12px;color:#475569;margin-top:3px}
.dwr-evt-not{font-size:11.5px;color:#64748b;margin-top:3px;font-style:italic}
.dwr-evt-prox{font-size:11px;color:#7c3aed;margin-top:5px;font-weight:600}
.dwr-evt-resp{font-size:10.5px;color:#64748b;margin-top:3px}

/* ── Modal Nova Tentativa de Contato ── */
#modal-tentativa{position:fixed;inset:0;z-index:850;background:rgba(15,23,42,.55);display:none;align-items:center;justify-content:center;backdrop-filter:blur(4px);padding:20px}
#modal-tentativa.open{display:flex}
.tc-box{background:#fff;border-radius:18px;width:100%;max-width:540px;max-height:92vh;overflow-y:auto;padding:24px;box-shadow:0 24px 64px rgba(0,0,0,.18)}
.tc-title{font-size:17px;font-weight:800;color:#0f172a;margin-bottom:4px}
.tc-sub{font-size:12px;color:#64748b;margin-bottom:16px}
.tc-res-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:16px}
.tc-res-btn{padding:10px 12px;border:2px solid #e2e8f0;border-radius:10px;background:#fff;cursor:pointer;font-size:12.5px;font-weight:600;color:#374151;text-align:left;display:flex;align-items:center;gap:8px;transition:all .15s}
.tc-res-btn:hover{border-color:#a5b4fc;background:#f5f3ff}
.tc-res-btn.active{border-color:#6366f1;background:#ede9fe;color:#4f46e5}
.tc-res-btn .tc-emoji{font-size:18px}

@media(max-width:600px){
  #drawer-cli{width:100vw;right:-100vw}
  .dwr-acts{grid-template-columns:1fr}
  .dwr-btn-purple{grid-column:auto}
}